From Words to Action: The Stakeholder Engagement Manual is comprised of 2 main documents:

  • Volume 1 - The Guide to Practitioners' Perspectives on Stakeholder Engagment
  • Volume 2 - The Practitioners' Handbook on Stakeholder Engagement

Together they provide guidance to especially corporate, but also non-corporate users on how to practice effective stakeholder engagement. Volume 2 contains tools and templates for managing engagement. A toolkit of templates for practical use is also available.

Download Links:

Stakeholder Engagement Manual Volume 1

Stakeholder Engagement Manual Volume 2

Translations of Volumne 2: 

El compromiso con los stakeholders (Spanish)

Il Manuale dello Stakeholder Engagement (Italian) 

Manualul pentru implicarea părţilor interesate (Romanian)

The Stakeholder Engagement Manual (Japanese)  

Templates from Manual

t1-mapping-stakeholders
t2-strategic-engagement-objectives
t3-objective-issue-stakeholder-matrix
t4-stakeholder-influence-dependency-matrix
t5-organisational-response-ability
t8-stakeholder-profile
t9-resources-margins-of-movement
t10-sh-reps-and-objectives
t11-systems-strengthening-plan
t12-staff-development
t15-stakeholder-engagement-plan
t16-the-engagement-outcome-implementation-matrix
t18-engagement-review