• Build robust reporting processes through the practical application of the AA1000 Assurance Standard and the AA1000 Stakeholder Engagement Standard.

  • Enhance the success of third-party assurance in terms of outcomes and performance, as well as technical quality– by increasing an organisation's understanding of how to prioritise stakeholder audiences and issues, and close credibility gaps.

  • Get the best out of external assurance providers and advisors offering assurance, audit, verification and review services for social and sustainability reporting.

AccountAbility's Reporting Services provide a clear framework for assessing the needs of reporting organisations and for selecting assurance providers. It gives support throughout the full cycle of reporting:

  • Reporting Diagnostic: Assess reporting needs in the context of your business goals and CR strategy.

  • Reporting Framework Selection: Help your organisation choose the most appropriate framework from among the multitude of voluntary and mandated reporting frameworks.

  • Stakeholder Mapping: Create a strategic process to facilitate ongoing stakeholder dialogue.

  • Reporting Roadmap and Plan. Develop strategy, structure and content for your organisation's report.

  • Report Production: Assist in the writing, design and production of print and online reports.

  • Provider Review and Proposal Evaluation: Identify appropriate third-party assurance service providers, develop customised proposal documents, and evaluate proposals using a quantitative scoring framework.

  • Assurance Evaluation:  Evaluate the quality and usefulness of the assurance process once it is completed.

  • Client Development. Develop the relevant skills within your organisation to help you get the most out of your external assurance providers.

Representative Client Work:

Case Study 1:

One of the world’s largest aluminium producers partnered with AccountAbility in 2007-2009 to advance its sustainability reporting and assurance processes. AccountAbility designed, organized and facilitated a representative stakeholder panel and provided strategic advice on draft versions of the 2007 Sustainability Report, from the first outline to the final draft. In 2008, AccountAbility developed a strategy on how to improve and advance the company’s reporting processes and systems in response to the observations and recommendations made by the 2007 Stakeholder Report Review Panel.

Case Study 2:

Corporate citizenship reporting on stakeholder engagement can be a challenge, as companies struggle to balance the need for a concise, data-driven report with the desire to include stakeholder voices and share success stories.  AccountAbility worked with ExxonMobil to examine its approach to reporting on stakeholder engagement by identifying and developing the differentiating aspects of the company’s current stakeholder engagement efforts while improving communication around ExxonMobil’s responses to stakeholder expectations.

Our approach began by benchmarking the current field of CR reports from major oil and gas companies, assessing their performance against standards such as the GRI Reporting Framework and the IPIECA Oil and Gas Industry Guidance on Voluntary Sustainability Reporting.  AccountAbility shared its framework for success in CR reporting, based on years of work in CR reporting across multiple geographies and industries.  AccountAbility presented ExxonMobil with recommendations based on research and input from key ExxonMobil staff.

The findings from the engagement provided ExxonMobil with a number of options to enhance its reporting on stakeholder engagement.  In addition, AccountAbility helped ExxonMobil examine the use of the report as a tool for further engagement with a number of key stakeholder groups.