TESTIMONIAL: National Grid Improves its Stakeholder Engagement Approach with AccountAbility

By leveraging AccountAbility's Stakeholder Engagement Standard and Stakeholder Engagement "Healthcheck" service, National Grid is equipped to improve its approach to stakeholder engagement year-over-year

“We adopted AccountAbility’s AA1000 Stakeholder Engagement Standard in 2016, and have expanded its use within our business every year since. We chose AccountAbility’s Standard because it provides a logical framework upon which to embed and improve our approach to stakeholder engagement. We have found it incredibly useful because it provides both the principles we need to follow, and the more detailed steps to guide colleagues across our business as they gather stakeholder insight.

We have found AccountAbility’s annual Stakeholder Engagement “Healthcheck” process useful because it provides our business with more than just a “pass/fail” grade regarding our current practices. Its format and content has enabled us to identify gaps and make targeted improvements that improve our approach to stakeholder engagement each year. For a business like ours, which until a few years ago only tended to engage in pockets, working with AccountAbility has provided a focus around which to build our improvement.”

- Gary Stokes, Stakeholder Engagement Manager, Electricity Transmission, National Grid

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